Predictive AI and Marketing Automation in Dynamics 365

published 1 month ago by Microsoft Mechanics

Get an in-depth look at how you can find and keep your customers with Customer Insights in Dynamics 365. Explore the predictive AI and automation that can identify the customers you are most at risk of losing, as well as develop and track the marketing that will earn them back. Thiale Diop, Product Manager for Dynamics 365, joins Jeremy Chapman to walk you through the configuration and setup. With Dynamics 365 Marketing, you can leverage artificial intelligence to personalize and optimize customer experiences across every channel. Build automated marketing workflows that deliver targeted content based on the individual's unique needs at any point in their buyer journey with built-in tools for event management and insights about all your company’s marketing activities. ► QUICK LINKS: 00:00 - Introduction 02:08 - Requirements to Get Started 05:16 - Review the Results 07:16 - Handover to Marketing Team in Dynamics 365 Marketing 12:37 - Assessment of Campaign Data 14:45 - Wrap up ► Link References: Find our Customer Insights video with Satish Thomas at For guidance on how to implement personalized customer journeys, check out ► Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at #Microsoft. Subscribe to our YouTube: Join us on the Microsoft Tech Community: Watch or listen via podcast here: ► Keep getting this insider knowledge, join us on social: Follow us on Twitter: Follow us on LinkedIn: 

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